Order Cancellation Terms:

  1. Cancellation Window:
    You can cancel your online order within 15 minutes of placing it by contacting us directly via phone or email. Once your order is processed or dispatched, we are unable to cancel it.
  2. How to Cancel an Order:
    To cancel an order, please contact us as soon as possible using the contact information provided on your order confirmation. Please provide your order number and details so we can assist you quickly.
  3. Refunds:
    If your order is canceled within the cancellation window, you will receive a full refund to your original payment method. Refunds may take 3-5 business days to process, depending on your payment provider.
  4. Late Cancellations:
    Orders canceled after 15 minutes of placement will not be eligible for a refund unless there are exceptional circumstances. We encourage customers to reach out as early as possible to avoid complications.

Return Policy:

  1. Fresh Food Policy:
    Due to the nature of our products, we do not accept returns on food items. We strive to provide the best quality food and ensure all orders are prepared to your satisfaction. If you receive an incorrect or damaged item, please contact us immediately.
  2. Incorrect or Missing Items:
    If your order arrives with missing or incorrect items, please notify us within 30 minutes of receiving your order. We will do our best to resolve the issue, either by sending the missing items or providing a refund for the affected items.
  3. Quality Concerns:
    If there are any issues with the quality of your food, please contact us right away. We value customer satisfaction and will address your concern promptly, offering either a replacement or refund based on the situation.
  4. Refund Process:
    For eligible returns, such as incorrect or damaged items, we will process a refund to the original payment method. Refunds may take 3-5 business days to reflect, depending on your payment provider.

Contact Us:
If you have any questions or concerns regarding cancellations or returns, please reach out to our customer service team at 01389 518 682. We’re happy to assist you!